UK GDPR Privacy Policy – Spire Window Systems
Document Version: 6.0
Effective Date: 18 March 2024
Last Updated: [Current Date]
1. Introduction
Spire Window Systems Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By interacting with us—including visiting our website, making inquiries, or purchasing our products—you acknowledge the practices described in this policy. We do not knowingly collect data relating to children under the age of 13.
2. The Data We Collect
We may process the following categories of personal data:
- Communication Data: Includes any communication sent via website forms, email, social media, or phone.
- Customer Data: Includes name, title, billing/delivery address, email, phone number, and purchase history.
- Financial Data: Transaction details, invoices, and payment card details (processed securely).
- Technical & Usage Data: IP addresses, login data, browser type, page views, and navigation paths tracked via our analytics systems.
- Marketing Data: Your preferences in receiving marketing from us and our third parties.
3. How We Collect Your Data
We collect data through:
- Direct Interaction: Information you provide by filling in forms or contacting us directly.
- Third Parties: We may receive data from contractors you have appointed, landlords, or housing associations to carry out contracted works on your property.
- Automated Technologies: Cookies and tracking pixels as you interact with our website.
4. Legal Basis for Processing
We process your data under the following legal grounds:
- Contractual Necessity: To fulfill orders and warranty obligations.
- Legitimate Interests: To manage our business, respond to inquiries, and grow our brand through effective marketing.
- Legal Obligation: To comply with tax laws or regulatory requirements.
- Consent: Where you have specifically opted-in to receive marketing communications.
5. Data Sharing and Disclosures
We do not sell your data. However, we may share your data with the following “need-to-know” parties:
- Industry Regulators: Specifically FENSA and Local Authority Building Control to certify your installations.
- Service Providers: IT support, system administration, and logistics/delivery partners.
- Professional Advisers: Lawyers, bankers, auditors, and insurers.
- Government Bodies: HMRC and other authorities requiring reporting of processing activities.
6. Marketing Communications
Our marketing is conducted in compliance with the Privacy and Electronic Communications Regulations (PECR).
- B2C: We will only send marketing to individuals who have opted-in or have previously purchased a similar product from us.
- B2B: We may send marketing emails to limited companies without prior consent, though you retain the right to opt-out at any time.
- Opt-out: You can stop receiving marketing messages at any time by emailing hello@spirewindows.com.
7. International Transfers
We do not transfer your personal data outside the UK or the European Economic Area (EEA) without ensuring appropriate safeguards are in place.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy.
- Financial Records: Kept for 6 years for tax and accounting purposes.
- Installation Records: Retained for the duration of your product warranty to ensure we can fulfill service requests.
9. Your Legal Rights
Under the UK GDPR, you have the right to:
- Request access to your data.
- Request correction or erasure (“right to be forgotten”).
- Object to or restrict the processing of your data.
- Request data portability.
- Withdraw consent at any time.
If you wish to exercise these rights, please contact our Data Compliance Officer (details below). You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).
10. Cookies and Tracking
Our website uses cookies to improve user experience and analyze traffic.
- Google Analytics: We use this to analyze visitor behavior. Data is anonymized where possible. You can opt-out using the Google Analytics Opt-out Browser Add-on.
- Facebook Pixel: We may use this to measure the effectiveness of our advertising. Facebook may link this data to your Facebook account per their privacy policy.
11. Security
We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access is limited to authorized personnel only.
12. Contact Us
For questions regarding this policy or to exercise your rights, please contact:
Data Compliance Officer Spire Window Systems Limited
Tattershall Way, Fairfield Industrial Estate, Louth, LN11 0YZ
Email: hello@spirewindows.com
Phone: 01507 607291
